Responsible Gaming Commitment
Foundational Principles of Responsible Gaming
Maintaining control is the cornerstone of responsible gaming. To ensure that gambling remains a safe and manageable leisure activity, it is essential for players to approach it with a clear and informed mindset. The following principles serve as a guide to help you keep your gaming habits in check:
- View Gambling as Entertainment: Gambling should always be regarded as a form of entertainment, not as a method for generating income or a solution to financial difficulties. The outcomes of casino games are determined by chance, and while winning is a possibility, it should never be an expectation.
- Maintain a Strict Budget: Before starting to play, decide on a budget that you are comfortable losing. This amount should be part of your discretionary entertainment fund and never money allocated for essential expenses like rent, bills, or savings. Once you reach this limit, it is crucial to stop playing.
- Monitor Your Time: It is easy to lose track of time when engaged in entertainment. We encourage players to be mindful of how long they spend gambling. Set time limits for your sessions and ensure that gaming does not interfere with your daily responsibilities, work, or social life.
- Play with a Clear Mind: Decision-making can be significantly impaired by emotional distress or the influence of substances. Avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol, as these states can lead to poor judgment and loss of control.
Proactive Tools for Account Management
We believe in empowering our players by providing a suite of accessible and easy-to-use responsible gaming tools. These features are integrated directly into your account, giving you complete control over your gameplay and spending in a confidential manner. They are designed to be used proactively to manage your activity and prevent potential issues before they arise.
Setting Personal Deposit Limits
A key component of responsible gaming is managing your expenditure. Our deposit limit tool allows you to control the amount of money you can deposit into your account over specific periods. This feature helps you stick to your budget and ensures you do not spend more than you can afford. Limits can be set for daily, weekly, and monthly periods, offering flexibility to suit your personal financial circumstances.
To set a limit, you can access the responsible gaming section of your account at any time. Any request to decrease your deposit limit will be implemented immediately. To ensure thoughtful decision-making, requests to increase or remove a limit are subject to a 24-hour cooling-off period. These limits are applied across all your accounts with our casino brands to provide comprehensive protection.
Player-Initiated Account Breaks and Self-Exclusion
There may be times when you feel the need to take a step back from gaming. We offer two distinct options to help you manage this. A short-term “Take a Break” period allows you to temporarily suspend your account for a minimum of 24 hours. This cooling-off period can be useful if you feel you are spending too much time or money and need a brief pause. For players who have more significant concerns about their gambling behaviour, a formal “Self-Exclusion” is a more long-term solution.
This option allows you to lock your account for a minimum period of six months. During the self-exclusion period, you will be unable to log in, deposit funds, or place wagers. Furthermore, we will take all reasonable measures to ensure you do not receive any promotional or marketing materials from us. This setting is also shared across all associated casino accounts to ensure its effectiveness.
Confidential Self-Assessment Test
This self-assessment test is designed to help you evaluate your gaming habits honestly. There are no right or wrong answers, but your responses can provide valuable insight into whether your gambling is having a negative impact on your life. Please consider the following questions based on your activity over the past 12 months:
- Have you ever bet more than you could comfortably afford to lose?
- Have you found yourself needing to gamble with larger amounts, like NZ$100 or more per bet, to get the same feeling of excitement?
- Have you returned to gamble on another day to try and win back money you have lost?
- Have you ever borrowed money or sold personal items to fund your gambling?
- Have you felt that you might have a problem with your gambling habits?
- Have other people criticised your gambling or suggested you might have a problem?
- Have you felt guilty about the extent of your gambling or what happens when you do?
- Has your gambling caused you any health problems, such as stress, anxiety, or depression?
- Has your gambling created any financial problems for you or your household?
If you answered “Sometimes,” “Most of the time,” or “Always” to one or more of these questions, it may be beneficial to speak with a professional.
Our Commitment to Preventing Underage Gaming
We enforce a strict policy that prohibits individuals under the age of 18, or the legal age of majority in their jurisdiction, from participating in our games. Online gambling is illegal for minors, and we have implemented robust verification systems to ensure compliance. During the registration process, we perform electronic age and identity checks to confirm that all our players are of legal age.
If you share your computer or mobile device with children or adolescents, we strongly recommend installing filtering software to restrict their access to online gambling sites. Services such as Net Nanny or GamBlock can provide an effective barrier and help you maintain a safe online environment for your family.
Access to Professional Support in New Zealand
Seeking help for gambling-related concerns is a sign of strength. Several professional, non-profit organisations in New Zealand offer free, confidential support and counselling to anyone affected by problem gambling, including players and their families. We strongly encourage you to reach out to one of these dedicated services if you have any concerns.
- Gambling Helpline New Zealand: Offers free, confidential 24/7 support via phone, text, and online chat for individuals and their families who are affected by gambling harm. Their website is www.gamblinghelpline.co.nz.
- Safer Gambling Aotearoa: Provides a wide range of information, resources, and tools designed to promote safer gambling practices and raise awareness about gambling harm throughout New Zealand. Their website can be found at www.safergambling.org.nz.
Problem Gambling Foundation of New Zealand (pgf.nz): A national organisation that offers free, professional, and confidential counselling services for gamblers and their loved ones. They have qualified counsellors available across the country. Their official website is www.pgf.nz.